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What Shipping Methods Are Available?
We offer several shipping methods including Standard Shipping, Express Shipping, and Overnight Delivery. You can select your preferred method at checkout.
Do You Ship Countrywide ?
Yes. We offer countrywide delivery across Kenya.
No matter where you are located — Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, or other towns — we ensure your furniture is delivered safely to your doorstep.
Delivery times may vary depending on your location and the type of furniture ordered, but we always strive to deliver as fast and securely as possible.
How Long Will It Take To Get My Package?
Delivery time depends on your location and the type of furniture ordered. In most cases, orders within Nairobi are delivered within 1–3 business days, while deliveries to other parts of Kenya typically take 3–7 business days.
Custom-made or large furniture items may take longer depending on production and logistics, but we will always keep you updated on the progress of your order.
Once your order is confirmed, our team will contact you with an estimated delivery timeline and tracking details where applicable.
What Payment Methods Are Accepted?
We accept a variety of secure and convenient payment methods to make your shopping experience easy and safe.
You can pay using:
All payments are processed securely, and your order will only be confirmed once payment has been successfully received.
Is Buying On-Line Safe?
Yes, buying online with us is completely safe. We use SSL encryption to protect your personal and payment information. We do not store your credit card details.
How do I place an Order?
To place an order, browse our catalog, select the items you like, and add them to your cart. Then proceed to checkout, enter your shipping and payment details, and confirm your order.
How Can I Cancel Or Change My Order?
You can cancel or change your order within 1 hour of placing it by contacting our customer support. After that, we may have already processed it, but we will do our best to assist you.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address for faster checkout, and access exclusive offers.
How Do I Track My Order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.
How Can I Return a Product?
We accept returns within 30 days of purchase. The item must be unused and in its original packaging. Please contact our support team to initiate a return and get a return shipping label.