Terms & Conditions – Queens Home Furniture

Welcome to Queens Home Furniture. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our platform, you agree to comply with the terms outlined below. If you do not agree, please discontinue use of our website.

General Use

By using this website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a way that does not violate the rights of others.

We reserve the right to suspend or terminate access if any misuse, fraud, or violation of these terms is detected.

Products & Services

Queens Home Furniture offers a wide range of furniture and home décor products. We strive to ensure all product details, images, and descriptions are accurate. However:

• Product colors may slightly vary due to lighting or screen differences
• Availability may change without notice
• Some items may be discontinued or updated

We reserve the right to modify or withdraw products at any time.

Pricing & Payments

All prices are listed in Kenyan Shillings (KSh) and may change without prior notice.

We reserve the right to:

• Correct pricing errors
• Cancel orders placed at incorrect prices

Payments must be completed through our approved payment methods. Orders will only be processed after payment confirmation.

Orders & Acceptance

Placing an order does not guarantee acceptance. We reserve the right to:

• Refuse or cancel orders at our discretion
• Limit quantities per customer
• Cancel orders due to suspected fraud or unauthorized transactions

If an order is canceled after payment, a refund will be issued according to our refund policy.

Delivery & Shipping

We aim to deliver your orders within the estimated timelines provided. However, delivery times may vary depending on your location and product availability.

Please note:

• Delivery timelines are estimates, not guarantees
• Delays may occur due to unforeseen circumstances

We are not liable for delays caused by third-party logistics providers, but we will always work to resolve any issues.

Returns & Refunds

We accept returns and exchanges under certain conditions:

• Items must be returned within the specified period
• Products must be unused and in original condition
• Original packaging must be intact

Non-returnable items may include:

• Customized or special-order furniture
• Items damaged due to misuse

Refunds will be processed after inspection and approval of returned items.

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.

You agree to:

• Provide accurate information
• Notify us immediately of unauthorized access

We are not responsible for losses resulting from unauthorized account use.

Intellectual Property

All content on this website — including logos, images, text, and design — belongs to Queens Home Furniture and is protected by copyright laws.

You may not:

• Copy or reproduce content
• Use our materials for commercial purposes without permission

Limitation of Liability

Queens Home Furniture shall not be held liable for any indirect, incidental, or consequential damages resulting from:

• Use of our website
• Purchase or use of our products

All products are provided “as is” without warranties except where required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will take effect immediately upon posting.

Continued use of the website indicates your acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of Kenya. Any disputes shall be resolved under the jurisdiction of Kenyan courts.