Queens Home Furniture

At Queens Home Furniture, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, this Refund Policy explains how returns and refunds are handled.

eligibility for returns

To qualify for a return or refund, the following conditions must be met:

• Items must be returned within the specified return period
• Products must be unused, undamaged, and in original packaging
• All accessories, manuals, and proof of purchase must be included

Items that do not meet these conditions may not be accepted for return.

non-returnable items

Some products are not eligible for returns or refunds. These include:

• Customized or made-to-order furniture
• Items damaged due to misuse, negligence, or improper handling
• Products that have been assembled or modified after delivery (unless defective)

damaged or defective items

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

To process your request, you may be required to provide:

• Order details
• Clear photos or videos of the issue

Once verified, we will offer a replacement, repair, or refund depending on the situation.

return process

To initiate a return:

• Contact our support team with your order details
• Wait for return approval and instructions
• Ensure the item is properly packaged before returning it

Returns sent without prior approval may not be accepted.

return shipping

• Customers may be responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a reliable courier service to avoid damage during transit

refund processing

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued using the original payment method

Processing time may vary depending on your bank or payment provider.

exchanges

We also offer exchanges under certain conditions:

• Exchanges depend on product availability
• Price differences may apply where applicable

order cancellations

• Orders can be canceled before dispatch for a full refund
• Once an order has been shipped, cancellation may not be possible

important notes

• We reserve the right to reject returns that do not meet the policy requirements
• This policy may be updated from time to time without prior notice
• Customers are advised to inspect items immediately upon delivery