Queens Home Furniture

Welcome to Queens Home Furniture. These Terms of Use govern your access to and use of our website, products, and services. By visiting, browsing, or making a purchase on our platform, you agree to be bound by these terms. If you do not agree, please refrain from using our website.

Use of Our Website

By accessing this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. You agree to use the website responsibly and only for lawful purposes.

You must not:

• Use the website in any way that may cause damage or impair its performance
• Attempt to gain unauthorized access to any part of the website or its systems
• Engage in fraudulent activities or misuse our services

We reserve the right to restrict or terminate access to users who violate these terms.

Products, Descriptions & Availability

At Queens Home Furniture, we strive to ensure that all product information, images, descriptions, and specifications are accurate and up to date. However, slight variations may occur due to lighting, screen displays, or manufacturing updates.

We do not guarantee:

• That all products will always be available
• That descriptions will be completely error-free at all times

We reserve the right to:

• Modify or discontinue products without prior notice
• Limit quantities of any product
• Refuse or cancel orders at our discretion

Pricing & Payment Terms

All prices displayed on our website are listed in Kenyan Shillings (KSh) unless otherwise stated and are subject to change without prior notice.

While we aim for accuracy, errors in pricing may occur. In such cases, we reserve the right to:

• Cancel or refuse any order placed at an incorrect price
• Notify you of the issue and provide the correct pricing before proceeding

Payments must be completed through our approved payment methods. Orders will only be confirmed once payment has been successfully processed.

Orders & Order Confirmation

When you place an order, you agree that all information provided is accurate and complete. After placing an order, you will receive a confirmation notification.

Queens Home Furniture reserves the right to:

• Cancel or refuse any order due to suspected fraud or unauthorized activity
• Limit or cancel quantities purchased per customer

If your order is canceled after payment, a refund will be processed in accordance with our refund policy.

Delivery & Shipping

We aim to deliver all orders within the estimated timeframes provided at checkout. However, delivery times may vary depending on factors such as location, product availability, and logistics conditions.

Important notes:

• Delivery timelines are estimates, not guarantees
• Delays may occur due to circumstances beyond our control (e.g., weather, transport issues)

We are not liable for delays caused by third-party delivery services, but we will always strive to keep you informed.

Returns, Exchanges & Refunds

We accept returns and exchanges under specific conditions to ensure fairness and product integrity.

To qualify:

• Items must be returned within the specified return period
• Products must be unused, undamaged, and in original packaging

Certain items may not be eligible for return, including:

• Customized or made-to-order furniture
• Items damaged due to misuse

Refunds, where applicable, will be processed within a reasonable timeframe after inspection of the returned product.

Intellectual Property Rights

All content on this website — including text, images, graphics, logos, and design elements — is the property of Queens Home Furniture and is protected by applicable intellectual property laws.

You may not:

• Copy, reproduce, or distribute any content without permission
• Use our brand name or materials for commercial purposes without authorization

Unauthorized use may result in legal action.

Limitation of Liability

Queens Home Furniture shall not be held liable for any indirect, incidental, or consequential damages arising from:

• Use or inability to use our website
• Purchase or use of our products

While we strive to provide high-quality products and services, all items are provided “as is” without warranties except where required by law.

Privacy & Data Protection

Your privacy is important to us. By using our website, you agree to the collection and use of your information in accordance with our Privacy Policy.

We implement reasonable security measures to protect your personal data, but we cannot guarantee absolute security due to the nature of online systems.

Third-Party Links

Our website may contain links to third-party websites for convenience. Queens Home Furniture is not responsible for the content, policies, or practices of these external sites.

Accessing third-party links is done at your own risk.

Changes to Terms

We reserve the right to update or modify these Terms of Use at any time without prior notice. Changes will take effect immediately upon being posted on this page.

Your continued use of the website constitutes acceptance of the updated terms.

Governing Law

These Terms of Use are governed by and interpreted in accordance with the laws of Kenya. Any disputes arising from the use of this website shall be subject to the jurisdiction of Kenyan courts.